Your team means everything to your bottom line. Therefore, keeping them motivated, challenged, and positive should be a priority.

There are a few very simple habits you can form that will help to create the work environment that promotes your staff toward success.

1. Be the go-to resource.

Establishing yourself as a reliable and available resource can bring a sense of safety to the work environment. When a staff member feels that she can come to you, even if she’s found herself in over her head, together you can solve problems before they rage out of control.

2. Have your team’s back.

If a staff member ends up in the cross hairs of an angry customer and need to turn to you for support, be the back up they need. It’s not unusual for a customer to change their tone when referred to the manager who is in full support of his or her team.

3. Make expectations clear.

Typically, people who know what is expected will meet those expectations. When the waters are murky, there’s hesitation. Spell it out – set the bar – communicate with clarity.

4. Be reasonably flexible.

We often coach our clients to be flexible when attempting to collect a debt. It’s necessary to hear the customer’s story and then determine what level of flexibility is reasonable in that instance. The same is true with staff. Yes, being consistently on time for work is a must, for instance. But extenuating circumstances do happen.

5. Offer growth opportunities.

People are certainly unique. Most of us want to grow … but depending on which generation you’re dealing with, not everyone defines “growth” as “climbing the ladder”. In fact, a lot of people these days don’t find ladder-climbing in the least bit appealing.

The key is to talk to your staff individually to find out what forward momentum in your company looks like to them. In all likelihood, what they are attracted to will also be what they’re good at. Provide opportunities for them to move in their desired direction.

Having a team in place that is well trained and equipped is an investment of time and money for you. Keeping them motivated and challenged, with opportunity for growth. This will build a sense of loyalty to you.